AI reception and telephony

An AI receptionist answers your practice’s phone with an AI voice that talks to the caller, books appointments or takes messages. This page compares services offered to dental practices nationally in the US on the same criteria: whether the service can book directly in your practice management software (PMS), when it answers, how calls are handed off to staff, how calls are recorded and transcribed, where data is stored and whether the vendor says it signs a HIPAA business associate agreement (BAA), insurance questions on the call, and contract terms. We have not placed test calls, so voice quality and how well each service understands callers are not assessed. This is not an exhaustive list.

As of October 18, 2026, every statement about integration with a named PMS comes from the service vendors themselves, and the services do different things: some write appointments straight into the schedule, others capture requests for your team to review. Two of four services publish a price: Mango Voice ($419 per month sales tax not stated¹) and Smith.ai ($0 per month sales tax not stated², then fee $3 per call sales tax not stated³). For RevenueWell and Weave we found no public price when we searched on October 18, 2026. Mango Voice’s AI receptionist comes with its phone platform: Dental practice page: Margo, an AI receptionist offered only to practices on Mango Voice, answers when the team is with a patient, at lunch or the office is closed; not available as a standalone product⁴Provided by the vendor.

Booking in your practice management software

• RevenueWell: Integrates with EagleSoft, Dentrix, OpenDental and others; with Direct Scheduling, appointment types the practice chooses skip approval and write back to the PMS, others need approval¹³Provided by the vendor
• Smith.ai: The system integrates with the practice management software to check availability and book appointments in real time²⁸Provided by the vendor
• Weave: For qualified dental PMS only: automatically books and reschedules appointments right to the calendar; for everyone else it captures appointment requests for the team to review and schedule³⁹Provided by the vendor

For Mango Voice we found no public description of booking in the PMS when we searched on October 18, 2026.

When the service answers

• Mango Voice: Available 24 hours a day, 7 days a week; Margo answers when the team is with a patient, at lunch, or the office is closed⁵Provided by the vendor
• RevenueWell: Available 24/7 via web chat, SMS and phone; no nights, weekends or holidays uncovered¹⁴Provided by the vendor
• Smith.ai: 24/7 call handling, including weekends and holidays, included in every plan²⁹Provided by the vendor
• Weave: Answers calls day or night, including when the office is closed or busy; the practice selects when calls route to the AI Receptionist⁴⁰Provided by the vendor

Handoff to staff

• Mango Voice: When the call ends, the team gets an email Call Report with everything Margo collected (name, callback number, reason for call) and follows up⁶Provided by the vendor
• RevenueWell: Live call transfer with tracked handoffs¹⁵Provided by the vendor
• Weave: When calls need a human touch, the AI Receptionist hands them off; if it cannot answer a question confidently it routes the call or message to the team with a conversation summary⁴¹Provided by the vendor

For Smith.ai we found no public description of how calls are handed off to staff when we searched on October 18, 2026.

Call recording and transcription

• Mango Voice: Every call is transcribed and summarized automatically and the summary logs to the PMS; call routing, recording and voicemail transcription are part of the phone platform⁷Provided by the vendor
• RevenueWell: Transcripts and summaries of each AI interaction¹⁶Provided by the vendor
• Smith.ai: Call recording and transcription with full call records for every call, included in every plan³⁰Provided by the vendor
• Weave: Every interaction is captured in a unified thread with end-to-end call transcription, recording, sentiment analysis and analytics⁴²Provided by the vendor

Where data goes, BAA and model training

• Mango Voice: When a provider uses Margo, Mango Voice acts as the provider's business associate under HIPAA; Margo's AI models are accessed through Amazon Web Services Bedrock¹²Provided by the vendor Mango Voice does not use personal information, call data, transcripts or voice audio to train, fine-tune or improve its own AI models; third-party model providers are contractually prohibited from using it for model training¹¹Provided by the vendor
• RevenueWell: Patient information RevenueWell collects for practices is governed by the agreements with the practice, including any applicable Business Associate Agreement; the product page says «Secure and HIPAA-Compliant»²⁶Provided by the vendor

For Smith.ai and Weave we found no public description of where data is stored or whether a BAA is offered, and for RevenueWell, Smith.ai and Weave no public statement on using call data for model training, when we searched on October 18, 2026.

Insurance questions on the call

• Smith.ai: Collects insurance information during intake; for complex scheduling with insurance verification, human agents step in³⁸Provided by the vendor

For Mango Voice, RevenueWell and Weave we found no public description of insurance questions or eligibility checks on the call when we searched on October 18, 2026.

Contract terms

• RevenueWell: 30 day free trial; cancel anytime²⁵Provided by the vendor
• Smith.ai: Month-to-month, no contract on self-serve plans; no setup fees, no contracts to sign³⁷Provided by the vendor
• Weave: Subscriptions renew automatically every month or for the term stated in the order; orders of one year or longer renew unless notice is given at least 30 days before the end of the term; without a stated term, cancel at least 30 days before the next billing period; no refunds for cancellations⁴⁸Provided by the vendor

For Mango Voice we found no public description of minimum term or cancellation when we searched on October 18, 2026.

Questions to ask before you request a quote

• Which PMS does your practice use, and can the service book, reschedule and cancel directly in it, or only capture requests that your team must enter?
• When should it answer: after hours, when the front desk is busy, or around the clock? How does it handle a dental emergency or a question only a dentist can answer?
• How is a call transferred to your team, and how do you see which patients need a callback?
• Are calls recorded or transcribed, how long are audio and transcripts kept, can your practice turn recording off, and what is the caller told?
• Where are call data stored and processed, which speech and language-model providers are used, will the vendor sign a BAA, and is call data used to train models?
• Can it answer insurance questions or check eligibility, and through which system?
• What does it cost at your practice’s normal call volume (monthly fee, per-call or per-minute charges, setup fee), what is the minimum term, and who troubleshoots when a booking does not reach the schedule?